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Privacy Policy

Last updated: 23 October 2026

This policy explains how Dr Aaron Lim's practice collects, uses, shares and protects personal information on draaronlim.com.au. It covers information you give us through this website and information collected automatically when you visit it. We handle personal information, including health information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

What we collect

When you complete the enquiry form, we collect your name, phone number, email address, the service you are interested in, and any message you write. Please do not include detailed health information in the message box. We will ask for what we need when we speak with you.

Along with your enquiry, the form records the page you were on, the website you came from, and any campaign details in the link you used (for example, UTM tags or a Google Ads click ID). This helps us understand which pages and advertising lead to enquiries.

Our analytics and advertising tools also collect technical information when you visit, such as the pages you view, your device and browser type, and your approximate location.

How we use it

  • To reply to your enquiry and arrange a consultation.
  • To keep a record of your enquiry so the right person can follow it up.
  • To understand how people use this website and improve it.
  • To measure how well our advertising works.

We do not sell your personal information.

Who we share it with

We use service providers to run this website and handle enquiries. They process information on our behalf, or in the case of advertising and analytics tools, under their own terms.

  • HighLevel (GoHighLevel), which stores enquiry details in our customer records system.
  • Netlify, which hosts this website and runs the enquiry form.
  • Google (Tag Manager, Analytics and Ads), for website analytics and advertising.
  • Meta (Meta Pixel), for advertising measurement.
  • Microsoft (Clarity), for understanding how visitors use pages.

We may also disclose information where the law requires it, or with your consent.

Overseas disclosure

The providers above may store or process information outside Australia, including in the United States. We take reasonable steps to choose providers that protect personal information.

Cookies and analytics

This website uses cookies and similar technologies to measure visits and advertising. You can block or delete cookies in your browser settings. Google provides a browser add-on to opt out of Google Analytics, and you can manage ad preferences in your Google and Meta account settings.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure. For anything urgent, please call us.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details above and we will respond within a reasonable time.

Complaints

If you have a concern about how we handled your information, contact us first and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.